Smart robots are playing an increasingly important role in the hospitality industry, mainly because of their ability to perform tasks at any time of the day. This could mean hotel owners can save a lot of money, eliminate human error and provide a good service. What's the point of using smart robots in hotels?
One of the main customer service challenges facing hotels is responding quickly to customer questions, and smart robots in hotel industry now offer additional options to address this. In addition, it has the ability to assist with tasks such as data analysis, and through data collection, it can effectively "learn" and adapt to customer interactions.
An example of smart hospitality robot is the use of AI to provide face-to-face customer service. We have seen the development of intelligent robots, and the potential for this technology to develop is enormous. It has been able to handle basic customer-facing cases.
Maybe hoteliers can deploy smart robots for forward-facing customer service. Especially when it comes to direct messaging and online chat services, responding to simple questions or requests, the technology has proven to be very effective.
Another way in which the use of AI in the hospitality industry is moving away from pure customer service is data analytics. In this capacity, the technology can be used to quickly sort through large amounts of data and draw important conclusions about customers or prospects. Using this technology, the company is able to sort through data collected through surveys, online reviews, etc., which AI is then able to analyze to draw conclusions about overall performance.
Smart hotel customization can provide brand promotion effects for hotels, make hotels more personalized and get rid of homogeneous services in the hotel industry, and play an important role in the hotel's customer attraction and reoccupancy rate. The intelligent service robotic in the smart hotel solution creates an exclusive corpus, introduces the basic information of the hotel, and connects with the hotel management background to provide customers with taxi services, check-out and room renewal services, ordering and delivery, cleaning and cleaning services, etc.
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