If you're in a hotel and encounter a robot delivering your room, maybe you won't feel as weird as you did a few years ago. So, for hotels, serving robots are the inevitable trend of their future intelligent development? Or is it a temporary option to meet the needs of the moment?
Autonomous service robot can improve service efficiency to a certain extent. As the proportion of labor costs in hotel operating expenses continues to increase, serving robots have gradually become an important member of the hotel workforce due to their relatively low prices and reliable security, which can meet the needs of many daily operations of the hotel. application scenarios. Especially during the epidemic, hotel staff need to avoid close contact with customers, and customer service robots play an important role in this.
Serving robots can bring guests a different hotel experience, and they will also become Internet celebrities in the hotel. Some hotel guests see cute and cute robots to serve them, and they will take pictures and upload them to social networks. Bring traffic to the hotel. Many people think that robots are mysterious and intelligent. In fact, commercial robots have sunk into the positioning of ordinary commodities, which may be more in line with the current characteristics of robots, or the essence of robots is actually a commodity.
No matter how high-tech it is, the robots used in hotels will eventually return to the essence of value. From the user's point of view, what the robot can bring to the user, rather than what the robot itself has in it. For example, for the hotel delivery robot, no matter what technology is used in the robot, the ultimate goal is to save manpower for the hotel and bring a better service experience to the guests staying in the hotel.
Some hotels have begun to use delivery robots to replace human waiters, and this trend has been exacerbated after the epidemic.
Specifically, first, the trend of capital concentration appears. The epidemic has accelerated the development of the industry, and the trend of capital concentration in several companies has become more and more obvious, and customers, operations and robotics companies have begun to cooperate.
Second, after years of cultivation, scenes such as hotels, restaurants, and hospitals have gradually become popular; but at the same time, some scenes are in the process of cultivation, such as commercial real estate. The commercialization of the service robot industry is a vertical industry, a vertical industry that brings it up little by little, which is also the characteristic that artificial intelligence gives it the ability to show an explosive trend.
Third, technical shortcomings still exist. This mainly refers to the short board of outdoor technology, and this technical short board is not the technical short board of the enterprise but the technical short board of the industry. A very important issue for outdoor distribution is to solve the problem of low-speed unmanned driving, and there are still some technical shortcomings in the combination of low-speed unmanned driving and real service processes.
Fourth, the business model still needs to be broken through. When robots form a scale, for example, delivery robots can generate other values beyond the delivery function, and this type of value is still in the process of exploration.