In recent years, the convenience and safety brought by intelligent hotel services are gradually being accepted by consumers, and the emergence of this epidemic has accelerated this acceptance process by consumers. Many chain hotel groups regard intelligent upgrading as one of their important strategies, and accelerate the deployment of intelligent products.
Although the industry is optimistic about the development of intelligence and consumers prefer smart hotels, there are still hotel operators who have concerns about entering "smart". They said that the current operating pressure is too great, and the budget in this area is very limited. Furthermore, they believe that the current technology for building smart hotels is immature, and many hotels are still iteratively upgrading their intelligent equipment, and it is unnecessary to invest too much money now.
Compared with other software and hardware intelligent devices, the introduction of hotel delivery robots has a lower cost, which is the best choice for entering the intelligent threshold and reducing trial and error. Among them, BTG Homeinn, Jinjiang, Astor, Narada, and Atour have all cooperated with Smart, and have introduced delivery service robots to realize service transformation.
The inherent service mode of boutique business hotels in the past has changed. As soon as guests step into the hotel lobby, a robot with light steps will come forward to greet them and lead them to check-in. It will also happily answer any questions from guests, so that guests can quickly understand the local food, shopping, entertainment attractions and other information, guest friendly guide. While staying at the hotel, guests will enjoy a new contactless delivery service.
The hotel robot service replaces the room attendant, eliminating the contact between the guests and the waiter. Whether it is delivering food, delivering room supplies or delivering snacks and drinks, it can respond quickly and deliver it accurately. The convenient and safe intelligent services bring many surprises to the guests' journey, which will surely become an unforgettable accommodation experience.
A hotel is not just a place that simply provides food and lodging. Many detailed humanized services are often a key factor in a hotel's reputation and business success. The integration of artificial intelligence and the hotel industry can create an overall solution for the hotel robot ecology, allowing intelligent robots to serve and work for hotels, so as to achieve hotel service upgrades.
It is not out of reach for hotel robots to work with humans. In more than 300 five-star hotels, there is professional service robot providing guidance and room delivery services for guests. The work of robots greatly improves the work efficiency of the hotel, saves manpower, and improves the reputation of the brand. Therefore, with the development and popularization of hotel robots, unmanned hotels in the future will no longer be imagined. People can only do creative and humane things, and things like programming and technology can be handed over to robots. In the future, with the arrival of the AI era, the hotel industry will also bring more new experiences to people.