In December 2022, during the two-day Second International Hotel Brand Exhibition and Chinese Hotel Brand Summit of 2022, a Yunji dual-cabin robot named "Gege" donning traditional Chinese clothing wandered through the registration area, guiding guests to the exhibits with a crisp child's voice while offering free branded drinks.
Another "model Gege" was stationed at the Yunji Technology booth, ready to showcase how the HDOS living center service leverages robots to enhance hotel digital operations and provide a comprehensive demonstration of the company's strength in the hotel industry to more than 100 industry elites, including hotel owners and brand representatives.
The Second International Hotel Brand Exhibition, and Chinese Hotel Brand Summit in 2022
In recent years, while top hotel groups continue to expand rapidly, many emerging brands have also been growing strongly in segmented tracks, gradually stabilizing their foothold. The consumer structure of the hotel industry is constantly changing, and future hotel products will be more diverse, with cost, efficiency, and service quality becoming focus points for the industry. The inclusion of service robots has become an indispensable bridge for improving service efficiency, unifying service quality, and transforming management and operation into an intelligent and modernized process, among other objectives.
In its eight years of operation, Yunji Technology has refined its technology and product quality, maintained a nationwide operational sales and after-sales service system, and has become a part of the current smart hotel trend. It has always adhered to its original intention: "robots make people happier," and worked with hotels to create digitalization development.
As a product that directly reaches hotel guests, service robots improve service efficiency and alleviate recruitment difficulties while simultaneously collecting frontend data. In addition to real-time monitoring of scene variable information, the robot provides frontline data support to the industry's digital, systematic operation for management and operations.
HDOS, a living center service process, developed independently by Yunji Technology, targets the needs of guests, staff response management, and data management by supervisors. Its fully-integrated AI intelligent service forms an "closed-loop" system that enhances the service efficiency, reduces the redundancy of manual labor, provides data analysis, and directs hotel operations scientifically to resolve the specific management needs of hotel scenes.
For hotels already using the complete HDOS system, the integration of service robots, intelligent front-end warehouses, and AI intelligence services triggers the creation of new service rules, increases new retail revenue and customer satisfaction, and achieves cost reduction and efficiency increases. By using digital terminals to reinvest in the hotel industry economy, hotels can dedicate more effort to create more humanized service scenarios.
After eight years of hard work, Yunji Technology leverages technology and data retrieval as its "smart" strategy for hotel industry service. With a focus on technology, the robots offer an improved customer experience and enhance operational advantages while creating diverse values.
In the future, Yunji Technology will continue to embrace the upcoming "hotel new cycle" with high-quality products, constantly innovative technical capabilities, in-depth application of hotel scenarios, and commitment to empowering industry digitalization