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General Intelligent Service Platform

Hotel Robots: Smart Hotels Nearby


Smart home systems can provide guests with a series of convenient services. So what kind of "smart" space will it be when you walk out of the guest room? When the hotel implements unmanned management, the intelligent robot has multiple functions, combined with the new 5G network technology, relying on the Internet of Things system to realize real-time data interaction, and provide one-stop services such as reception registration, cleaning and maintenance, security patrol, and response to help. It not only realizes efficient operation, but also avoids the health risks caused by crowd contact.

1. Safety prevention and control of hotel serving robots

In a hotel without waiters and security guards, how to ensure safety must be a concern for guests. First of all, the security probes deployed in the hotel will ensure no dead angle monitoring. The probe will capture the portrait of the person appearing in the line of sight, and upload it to the smart terminal in the monitoring room in real time for facial recognition. If it is identified as a non-resident guest, the terminal will immediately notify the patrol robot at a distance to inquire about the identity, and if the identity is suspicious, it will be driven away. The hotel building is patrolled by two or three smart robots. The hotel service robot can conduct round-the-clock patrols according to the set route. In addition to finding and identifying suspicious persons in the aisle and driving away, it can also check whether there is a security door that is not closed as required, and whether the door of the guest room is not closed, and go forward to deal with it.

2. Cleaning and disinfection of hotel serving robots

There is no need for cleaning workers and aunties to work all day, and the health and safety work is all done by robots. In the past, the cleaning work in the public areas of the hotel was regularly cleaned by the cleaners. When the staff rested, there would be vacant posts. If new garbage was generated in the aisle, it could not be cleaned in time. The use of intelligent serving robots avoids this problem. It can act as a small patrol agent around the clock, and immediately dispose of garbage when it finds it, so that guests can be in a spotless environment at all times. The cleaning work can be performed by the patrol robot. It only needs to integrate the relevant induction programs and configure the sweeping and disinfection spray device, so that the mobile service robot can take care of the corridor cleaning while patrolling, and spray and disinfect regularly. The robot can intelligently recognize humans and stop spraying as soon as guests approach, so as not to disturb the guests.

3. Hotel serving robot room service

Room service is a challenging job for robots and the key to radically unmanned hotels. Traditional room service includes turning over the bed, cleaning the bathroom, cleaning the carpet, replenishing supplies, etc. Due to the complexity of the work, it is difficult to completely replace it with robots so far. But with the rapid advancement of technology, the problems will eventually be resolved one by one. The room serving robot can also respond to the needs of guests in real time, act as a small errand runner, and realize contactless delivery of items. For example, help to pick up takeout in the lobby, or pick up the goods from the hotel smart container after the guest places an order through the Internet, and also help the guest go to the hotel restaurant to pick up the meal and deliver it to the door, and collect dry cleaning for the guest.

4. Hotel serving robot catering service

Taking care of hotel restaurants by robots can improve the efficiency of turning over tables and reduce the chance of droplet infection. Walking into the hotel restaurant, guests will see the busy figures of robot waiters. Some of them are turning over the table to clean up, and some are serving dishes to guests. The robot food delivery isolates the hidden danger of human waiters from contacting and spreading germs. When guests patronize, they will greet them, identify whether the guests have reservations, and lead them to the table to order. While waiting for the meal, the serving robot will serve tea and snacks, and can interact with the guests kindly. Considering that complex dishes still require human chefs to cook their own unique tastes, the hotel's Chinese and Western restaurants will still hire chefs to do the cooking. But the assistant cooks beside the chef were all replaced by intelligent robots. For example, processes such as chopping, side dishes, and preparation, as well as simple fast food production, are all handled by robots, which can greatly improve the speed of meal delivery.

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